Terms And Conditions

Terms & Conditions

Ashford Premier Taxi

Effective Date: 15/09/2025

These Terms of Use govern the legal relationship between Ashford Premier Taxi and its users. By accessing our website, mobile app, or using any of our services, you agree to the terms outlined below, which operate in conjunction with our Privacy Policy and other applicable policies. Please read these terms carefully before proceeding.

1. Introduction

These Terms and Conditions apply to the use of our website, mobile applications, and to all bookings and transactions related to our services. Additional terms may apply in connection with specific services or agreements. In the event of any inconsistency between these Terms and any supplementary agreements, the terms of the supplementary agreement shall prevail.

2. Acceptance and Binding Effect

By accessing, browsing, registering with, or using the Ashford Premier Taxi website or any of our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions. In certain circumstances, we may require your express confirmation of acceptance (e.g., by clicking "I Agree" or similar).

If you do not agree to these Terms, please refrain from using our services or accessing our platforms.

3. Definitions

Key Terms Explained:

Booking: Agreement for provision of private hire services under these Terms.
Job: The actual journey undertaken.
Company: Ashford Premier Taxi.
Driver: Licensed private hire driver carrying out the journey.
Vehicle: Licensed private hire vehicle used for the journey.
Customer: The person(s) booking and/or paying for the service.
Account: An individual or organisation that has established an account with the company and receive transportation services on credit, with payment invoiced periodically (usually monthly basis).
Booker: The person confirming the booking details.
Passenger: Individual(s) being transported.
Pick-Up Date/Time: Scheduled collection date and time.
Contact Details: Phone/email of the Booker or Passenger.
Pick-Up/Drop-Off Point: The location(s) for start and end of the journey.
Quotation: Estimated cost based on booking details.
Final Price: Total amount after adjustments for changes, extras, or delays.
Peak Time: Mon–Fri, 07:00–09:00 and 14:00–17:00.
ASAP Booking: Immediate booking, subject to availability.
Pre-Booked Booking: Booking for a future date and time.
Photo ID: Government-issued photo identification.
Pre-Authorization: Temporary hold on card funds until service completion.
Waiting Time: Time the driver waits beyond scheduled pick-up.
No Show: Failure to meet the driver at the arranged time/location.
Run Off: Completed journey where no payment is made.
Cancellation Fee: Charge for cancellations not meeting notice periods.

4. Making a Booking

• Bookings may be made via phone, app, whatsapp, website, or email.
• Customers must provide accurate details at the time of booking.
• Confirmation may be provided by SMS as standard or email if requested.
• Special requests (e.g., children, luggage, pets) must be declared in advance.
• The Company may refuse or cancel a booking if legal requirements or availability are not met.
• Quotations are based on information at the time of booking and may be adjusted.
• Bookings are subject to change or cancellation if fraud, illegal activity, or unsafe requests are suspected.
• Cancellations may incur charges, depending on driver status and journey stage.
• If a customer fails to appear, it may be treated as a No Show or Run Off and charged accordingly.
• The individual who places the booking shall be deemed the responsible party for the full payment of the fare, regardless of whether they are the passenger.

5. Waiting Time Policy

ASAP Bookings: Waiting time begins upon driver's arrival.
Pre-Booked Journeys: Waiting starts at the confirmed pick-up time.
Local Journeys: 2 minutes of free waiting starts from driver's arrival time.
Airports: 15 minutes of free waiting starts from requested "Hold-Off Time".
Additional Charges: £0.50 per minute beyond the free allowance.

6. Fare Payments

• Cash or card is accepted as standard method of payments.
• If the journey involves out of Ashford town area (TN23 & TN24), payment upfront must be required.
• Customers must verify change at the time — disputes after leaving the vehicle will not be accepted.
• Non-payment or fraudulent activity will be treated as a Run Off and may be reported to local police and follow the court proceedings.
• In the event of a lost item being found, the customer may either collect the item from our office at no cost, or request delivery by a driver, in which case the standard fare for the journey will be payable.

7. Card Payments - In Vehicle

• Card payments may be accepted at the driver's discretion.
• Photo ID may be requested to verify cardholder identity.
• Failed transactions may result in cancellation or request for alternative payment.
• Fraud or chargebacks will incur an additional £25 admin fee.

8. Card Payments - Online/App

• Card payments via website or app are pre-authorised and charged in advance or after job completion.
• Failed or declined transactions must be resolved or will lead to cancellation.
• Refunds may take 3–7 working days depending on bank processing times.
• Digital receipts are sent to the registered email address.

9. Airport Bookings

• Airport parking and drop-off charges are not included in quotes unless stated.
• Charges will be added to the final fare based on actual costs incurred.
• Customers must provide correct flight numbers and hold-off times.
• The company uses flight trackers but is not liable for discrepancies or early/late landings.
• Generally, all airport pick up requires advance payment.
• In the event of a delay caused by unforeseen or adverse circumstances beyond the driver's control, and the customer chooses to cancel the journey, the full fare shall remain payable by the customer.

10. Cancellations and No Shows

Local journeys: Minimum 60 minutes' notice required.
Airports: Minimum 3 hours' notice required.
Booking cancelled with more than 24 hours' notice: Fixed cancellation fee of £25 will apply.
Booking cancelled within 24 hours but before driver dispatched: Cancellation fee of 75% of the total fare will apply.
Booking cancelled after a driver has been dispatched: Customer shall remain liable for the full fare.
Company Rights: Reserves the right to cancel a booking if the customer is un-contactable or late beyond the free waiting period.

11. Limits & Exclusions

The Company will not transport the following items unless agreed in writing:

• Cash, jewellery, or valuable goods over £100.
• Hazardous, illegal, or perishable items.
• Dangerous goods as defined by UK law.

If transported without agreement, the company accepts no liability for loss or damage.

The company is not liable for:

• Indirect or consequential loss.
• Damage due to packaging issues.
• Delays due to weather, traffic, breakdowns, strikes, acts of God, terrorism, war, or similar events.
• Failure to deliver items due to incorrect labelling or packaging.

Maximum liability per journey (unless otherwise agreed):

• £150 or the intrinsic value of the goods, whichever is lower.

Note: These exclusions do not affect liability for personal injury or death caused by negligence.

12. General

• Ashford Premier Taxi operates under the regulation of Ashford Borough Council.
• These Terms are governed by the laws of England and Wales.
• Any disputes shall be subject to the jurisdiction of UK courts.

Contact Us

Ashford Premier Taxi

Unit 11, Henwood Business Centre, Ashford, TN24 8DH

Email: info@ashfordpremiertaxi.co.uk

Tel: 01233 666 666